1. Introduction
Welcome to Appliquix (“we,” “our,” “us,” or “Appliquix”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://appliquix.com/ (the “Website”) or use our services.
By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Our Commitment
- We operate a FREE lead referral platform connecting customers with independent appliance repair technicians
- We are transparent about our data practices
- We protect your personal information with reasonable security measures
- We comply with applicable privacy laws and regulations
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website or services.
2. Information We Collect
2.1 Personal Information You Provide
When you submit a service request through our platform, we collect:
Contact Information:
- Full name
- Email address
- Phone number
- Service address (street address, city, state/province, ZIP/postal code, country)
Service Request Information:
- Type of appliance needing repair
- Brand and model (if provided)
- Description of the problem
- Preferred service date/time
- Urgency level (standard, same-day, emergency)
- Any additional details you provide
Communication Information:
- Messages or inquiries you send through our contact forms
- Feedback, reviews, or testimonials you submit
- Customer service correspondence
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain information:
Device and Usage Information:
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
- Click patterns and navigation paths
Cookies and Tracking Technologies:
- Session cookies (temporary)
- Persistent cookies
- Web beacons
- Analytics tracking pixels
2.3 Information from Third Parties
We may receive information about you from:
- Partner technicians who interact with you
- Analytics service providers
- Marketing platforms
- Public databases (for verification purposes)
2.4 Information We Do NOT Collect
- Credit card or payment information (we don’t process payments)
- Social Security numbers or government IDs
- Sensitive health information
- Information about children under 13
3. How We Use Your Information
3.1 Primary Use – Lead Referrals
We use your information primarily to:
- Connect you with partner technicians in your area
- Share your service request details with available technicians
- Facilitate communication between you and technicians
- Enable technicians to contact you about your repair needs
3.2 Platform Operations
We use your information to:
- Operate and maintain our Website
- Improve our services and user experience
- Respond to your inquiries and provide customer support
- Send service-related communications
- Monitor and analyze usage patterns
- Detect and prevent fraud or abuse
3.3 Communications
We may use your contact information to send:
- Confirmation of service requests submitted
- Updates about technician responses
- Service-related notifications
- Important platform updates or changes
- Customer satisfaction surveys (optional)
- Educational content about appliance care (with your consent)
3.4 Legal and Safety
We may use your information to:
- Comply with legal obligations
- Enforce our Terms & Conditions
- Protect our rights and property
- Prevent illegal activities or policy violations
- Respond to legal requests from authorities
4. How We Share Your Information
4.1 Sharing with Partner Technicians
This is our primary information sharing activity:
When you submit a service request, we share your information with partner technicians who:
- Are located in your service area
- Specialize in your appliance type
- Are available to provide service
- Subscribe to our lead generation platform
Information shared includes:
- Your name and contact details
- Service address
- Appliance type and problem description
- Service preferences (timing, urgency)
Important Notes:
- Partner technicians are independent businesses with their own privacy practices
- We encourage technicians to maintain confidentiality, but cannot control their data practices
- Multiple technicians may receive your information
- Technicians may contact you directly via phone, email, or text
4.2 Service Providers
We share information with third-party service providers who assist with:
- Website hosting and maintenance
- Email delivery services
- Analytics and performance monitoring
- Customer relationship management (CRM)
- Marketing and advertising platforms
- Data storage and security
These providers are contractually obligated to protect your information and use it only for specified purposes.
4.3 Business Transfers
If Appliquix is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any change in ownership or use of your personal information.
4.4 Legal Requirements
We may disclose your information when required by law or in good faith belief that disclosure is necessary to:
- Comply with legal obligations, court orders, or subpoenas
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Investigate fraud or security issues
- Respond to government requests
4.5 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
4.6 What We DON’T Do
- We do NOT sell your personal information to third parties for their marketing purposes
- We do NOT share your information with non-partner businesses without your consent
- We do NOT rent customer lists to advertisers
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences and improve your experience.
5.2 Types of Cookies We Use
Essential Cookies:
- Required for website functionality
- Enable navigation and access to secure areas
- Remember your session
Analytics Cookies:
- Help us understand how visitors use our Website
- Collect anonymous usage statistics
- Identify areas for improvement
- May include Google Analytics or similar services
Functionality Cookies:
- Remember your preferences
- Personalize your experience
- Save form data
Marketing Cookies:
- Track your browsing across websites
- Enable targeted advertising
- Measure ad campaign effectiveness
5.3 Cookie Management
You can control cookies through:
- Your browser settings (most browsers allow you to refuse cookies)
- Browser extensions and privacy tools
- Opt-out options provided by advertising networks
Note: Disabling cookies may affect Website functionality.
5.4 Third-Party Tracking
We may use third-party analytics services including:
- Google Analytics
- Facebook Pixel
- Other marketing and analytics platforms
These services have their own privacy policies governing their data collection practices.
5.5 Do Not Track Signals
Some browsers offer “Do Not Track” (DNT) signals. Currently, there is no industry standard for responding to DNT signals, and our Website does not respond to DNT requests.
6. Data Retention
6.1 How Long We Keep Your Information
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Provide you with services you’ve requested
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typical retention periods:
- Active service requests: Until fulfilled or cancelled, plus 90 days
- Contact information: Up to 2 years from last interaction
- Communication records: Up to 3 years
- Analytics data: Aggregated data may be retained indefinitely
- Legal requirements: As required by applicable laws
6.2 Data Deletion
After retention periods expire, we securely delete or anonymize your information unless:
- Legal obligations require longer retention
- Ongoing disputes or investigations necessitate preservation
- You request deletion (see Your Privacy Rights below)
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access Rights
- Right to Know: Request what personal information we have about you
- Right to Access: Obtain a copy of your personal information
7.2 Correction and Update Rights
- Right to Correct: Request correction of inaccurate information
- Right to Update: Update your contact information or preferences
7.3 Deletion Rights
- Right to Delete: Request deletion of your personal information (subject to legal exceptions)
- Right to Be Forgotten: Request removal from our systems (where applicable)
7.4 Control Rights
- Right to Opt-Out: Unsubscribe from marketing communications
- Right to Restrict: Limit how we process your information
- Right to Object: Object to certain processing activities
7.5 Portability Rights
- Right to Data Portability: Receive your information in a structured, machine-readable format (where applicable)
7.6 How to Exercise Your Rights
To exercise any of these rights, contact us at:
We will respond to your request within:
- 30 days (or as required by applicable law)
- May request identity verification to protect your information
- May deny requests that are excessive, unfounded, or would compromise others’ privacy
7.7 Complaints
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.
8. Region-Specific Privacy Rights
8.1 For California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act, you have additional rights:
- Categories of Information Collected: As described in Section 2 of this Privacy Policy
- Business Purpose for Collection: As described in Section 3 of this Privacy Policy
- Categories of Third Parties We Share With: As described in Section 4 of this Privacy Policy
Your California Rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or shared
- Right to opt-out of sale of personal information
- Right to delete personal information
- Right to non-discrimination for exercising rights
We Do NOT Sell Personal Information: Appliquix does not sell personal information as defined by CCPA.
Shine the Light: California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes.
8.2 For European Union Residents (GDPR)
Under the General Data Protection Regulation, you have additional rights:
Legal Basis for Processing:
- Consent: When you submit service requests
- Legitimate Interests: Platform operations and improvements
- Legal Obligations: Compliance with applicable laws
Your GDPR Rights: All rights listed in Section 7, plus:
- Right to withdraw consent at any time
- Right to lodge complaints with supervisory authorities
- Right to object to automated decision-making
Data Transfers: If we transfer your data outside the EU, we use appropriate safeguards such as Standard Contractual Clauses.
8.3 For Canadian Residents (PIPEDA)
Canadian residents have rights under the Personal Information Protection and Electronic Documents Act:
- Right to access personal information
- Right to correct inaccurate information
- Right to withdraw consent
- Right to file complaints with the Privacy Commissioner
8.4 For Australian Residents (Privacy Act)
Australian residents have rights under the Privacy Act 1988:
- Right to access personal information
- Right to correct inaccurate information
- Right to file complaints with the Office of the Australian Information Commissioner
9. Data Security
9.1 Security Measures
We implement reasonable security measures to protect your information:
Technical Safeguards:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Firewall protection
- Regular security audits
- Access controls and authentication
Organizational Safeguards:
- Employee training on data protection
- Limited access to personal information
- Confidentiality agreements
- Data breach response procedures
9.2 Limitations
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge that:
- Internet transmission carries inherent risks
- Unauthorized access or data breaches may occur despite our efforts
- You provide information at your own risk
9.3 Your Responsibility
You are responsible for:
- Maintaining the confidentiality of any account credentials
- Using secure internet connections
- Keeping your contact information updated
- Reporting suspected security issues
9.4 Data Breach Notification
In the event of a data breach that may compromise your personal information, we will:
- Notify affected individuals as required by law
- Notify relevant authorities where required
- Take steps to mitigate harm
- Investigate and remediate the breach
10. Children’s Privacy
10.1 Age Restrictions
Our services are NOT intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children.
10.2 Parental Notice
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will delete such information from our systems.
10.3 Verification
We do not require age verification but rely on users to provide truthful information about their age.
11. Third-Party Websites and Services
11.1 External Links
Our Website may contain links to third-party websites, including:
- Partner technician websites
- Social media platforms
- Blog references and resources
- Service provider websites
11.2 No Responsibility
We are NOT responsible for:
- Privacy practices of third-party websites
- Content on external sites
- Security of third-party platforms
- How third parties collect or use your information
11.3 Your Responsibility
Before providing information to any third-party website, review their privacy policy. Your interactions with third-party sites are governed by their own terms and policies.
11.4 Partner Technician Privacy
Partner technicians are independent businesses with their own privacy practices. When you engage with a technician:
- You are subject to their privacy policy
- We encourage but cannot guarantee their data protection practices
- Contact technicians directly with privacy concerns
12. International Data Transfers
12.1 Global Operations
Appliquix operates in multiple countries including the United States, Canada, Australia, and Europe. Your information may be:
- Processed in countries different from your location
- Transferred across international borders
- Subject to laws of the country where it is processed
12.2 Data Protection
When transferring data internationally, we use appropriate safeguards:
- Standard Contractual Clauses (EU)
- Privacy Shield principles (where applicable)
- Contractual protections with service providers
- Compliance with local data protection laws
12.3 Consent to Transfer
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
13. Marketing Communications
13.1 Types of Communications
With your consent, we may send:
- Appliance maintenance tips and educational content
- Platform updates and new features
- Customer surveys and feedback requests
- Partner promotions (occasionally)
13.2 Opt-Out Rights
You can opt out of marketing communications:
- Click “Unsubscribe” in any email
- Contact us directly with your opt-out request
- Update your communication preferences (if account-based)
Note: You cannot opt out of essential service communications (e.g., service request confirmations).
13.3 Technician Communications
You may receive direct communications from partner technicians regarding your service request. To opt out of technician communications, contact the technician directly.
14. Changes to This Privacy Policy
14.1 Updates
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New features or services
- User feedback
14.2 Notification
We will notify you of material changes by:
- Posting the updated Privacy Policy on our Website
- Updating the “Last Updated” date
- Sending email notifications (for significant changes)
- Displaying prominent notices on our Website
14.3 Your Acceptance
Continued use of our services after changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, discontinue use of our services.
14.4 Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. Contact Us
15.1 Privacy Inquiries
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
Appliquix Privacy Team
15.2 Response Time
We will respond to your privacy inquiries within:
- 30 days (standard)
- 45 days (for complex requests)
- Or as required by applicable law
16. Your Consent
By using our Website or services, you consent to:
- The collection, use, and disclosure of your information as described in this Privacy Policy
- The transfer of your information to partner technicians for service fulfillment
- Our use of cookies and tracking technologies
- International data transfers as necessary for our operations
If you do not consent to these practices, please do not use our Website or services.
Important Reminder: Our platform is 100% FREE for customers. We collect your information solely to connect you with qualified appliance repair technicians. We do not sell your personal information for profit.
Thank you for trusting Appliquix with your information. We are committed to protecting your privacy while providing you with excellent service.
